Health
Online’s Privacy Commitments
Effective
Date: October 24, 2017
This Privacy Policy describes the practices of Health Online, (“H.O.”
“we” or “us”) in connection with information collected through HealthOnline.com
(the “application”). By using the application, you agree to the terms of this
Privacy Policy. If you have any questions or concerns about this Privacy
Policy, or about the way your information is collected and used, please call us
at (+233) 24-528-3533 or email us at assarkodie@gmail.com
We may change this
Privacy Policy. The “Effective Date” legend at the top of this page indicates
when this Privacy Policy was last revised. Any changes will become effective
when we post the revised Privacy Policy on the application. Your use of the
Website following these changes means that you accept the revised Privacy
Policy.
SUMMARY
Health Online provides services to users throughout Ghana. If
you live in the Ghana, Health Online Inc. is the data controller for your
information.
Health Online collects:
Health Online collects the
following categories of information:
This includes information
submitted when you:
This includes:
Depending on the Health
Online services that you use, and your app settings or device permissions,
Health Online may collect your precise or approximate location information as
determined through data such as GPS, IP address and Wi-Fi.
We collect transaction
details related to your use of our services, including the type of services you
requested or provided, date and time the service was provided, amount charged,
and other related transaction details. Additionally, if someone uses your
promotion code, we may associate your name with that person.
We collect information
about how you interact with our services, preferences expressed, and settings
chosen. In some cases, we do this through the use of cookies, pixel tags, and
similar technologies that create and maintain unique identifiers.
We may collect information
about the devices you use to access our services, including the hardware
models, operating systems and versions, software, file names and versions,
preferred languages, unique device identifiers, advertising identifiers, serial
numbers, device motion information, and mobile network information.
When you interact with our
services, we collect server logs, which may include information like device IP
address, access dates and times, app features or pages viewed, app crashes and
other system activity, type of browser, and the third-party site or service you
were using before interacting with our services.
We enable users to call or text
each other through the Health Online apps. To provide this service, Health
Online receives some information regarding the calls or texts, including the
date and time of the call/text, and the content of the text messages. Health
Online may also use this information for customer support services (including
to resolve disputes between users), for safety and security purposes, and for
analytics.
If you permit the Health
Online app to access the address book on your device, we may collect names and
contact information from your address book to facilitate social interactions
through our services and for other purposes at the time of consent or collection.
If you permit the Health Online app to access the calendar on your device, we
collect calendar information such as event title and description, drug, your
response (Yes, No, Maybe), date and time, location, and number of attendees.
These may include:
Uber may combine the
information collected from these sources with other information in its
possession.
Who May Use the application?
The application is not directed to users under the age of 13. We
do not knowingly collect personal information online from any person we know to
be under the age of 13 and instruct users under 13 not to send us any information
to or through the application.
The application is designed for users from, and is controlled
and operated by us from,
Ghana. By using the application, you consent to the transfer of
your information to Ghana, which may have different data protection rules than
those of your country.
The Personal Information
We Collect
We want you to understand how personal information you provide to
us is collected and used. Health Online collects personal information from
users of the application who are interested in receiving information about our
products or services, such as e-mail alerts, newsletters, and other
notifications.
If you submit any personal information relating to other people
in connection with the application, you represent that you have the authority
to do so and to permit us to use the information in accordance with this
Privacy Policy.
Please note that we do collect patient information through the
application.
Use and Disclosure of
Personal Information
We use your personal information to respond to your requests,
such as to send you email alerts, send you newsletters, and to provide you with
related customer service. We may also use your information to send marketing
communications and administrative information to you.
We may use personal information to personalize your experience
on the application, including by presenting products and offers tailored to
you, and for our business purposes, such as data analysis, audits, fraud
monitoring and prevention, developing our application and new products and
services, determining the effectiveness of our promotional campaigns, and
operating and expanding our business activities.
In the event that Health Online or some or all of our business,
assets or stock are sold or transferred (including in connection with any
bankruptcy or similar proceedings) or used as security, or to the extent we
engage in business negotiations with third parties, personal information may be
transferred to or shared with third parties as part of any such transaction or
negotiation.
To the extent permitted by applicable law, we may provide
personal information to our affiliated businesses or to our business partners,
who may use it to send you marketing and other communications.
We may disclose personal information to our service providers,
who provide services such as website hosting, data analysis, payment
processing, order fulfilment, information technology and related infrastructure
provision, customer service, email delivery, auditing, and other services.
If we are requested by law enforcement officials or judicial
authorities to provide personal information, we may do so. In matters involving
claims of personal or public safety or in litigation where the information is
pertinent (including to allow us to pursue available remedies or limit the
damages that we may sustain), we may use or disclose personal information,
including without court process. We may also use or disclose personal
information to enforce our terms and conditions, to protect our operations or
those of any of our affiliates, or to protect our rights, privacy, safety or
property and/or that of our affiliates, you, or others.
We may use and disclose personal information to investigate
security breaches or otherwise cooperate with authorities pursuant to a legal matter.
We may use and disclose information that does not personally
identify you (including the information described under “Cookies and Other
Technologies,” below) for any purpose, except to the extent limited by
applicable law. If we are required to treat such information as personal
information under applicable law, then we may use it for all the purposes for
which we use and disclose personal information.
We may combine information that does not personally identify you
with personal information. If we do, we will treat the combined information as
personal information as long as it is combined.
Links
The application may contain links to, or otherwise make
available, third-party websites, services, or other resources not operated by
us or on our behalf (“Third Party Services”). These links are provided as a
convenience only and do not constitute an affiliation with, endorsement or
sponsorship of the Third Party Services. Any information you provide to such
third parties is not subject to the terms of this Privacy Policy, and we are
not responsible for the privacy or security of the information you provide to
them or their handling of your information. We recommend that you review the
privacy policy of any third party to whom you provide personal information online.
Security
We seek to use reasonable physical, technical, and
administrative safeguards to protect personal information within our
organization. Unfortunately, no data transmission or storage system can be
guaranteed to be 100% secure. If you have reason to believe that your
interaction with us is no longer secure, please immediately contact us in
accordance with the “Contact Information” section below.
Cookies and Other
Technologies
Like many other application and online services, we collect
information about application traffic and usage patterns through the use of
cookies, Web server logs, and other, similar technologies. We use this
information for various purposes, such as to ensure that the application
functions properly, to facilitate navigation, to personalize your experience, to
understand use of the application, to diagnose problems, to measure the success
of our marketing campaigns, and to otherwise administer the application.
Cookies are small computer files we transfer to your computer's
hard drive. These small text files help us personalize content on our pages and
provide programs like e-coupons. Your browser software can be set to reject or
accept cookies. Instructions for resetting the browser are available in the
Help section of most browsers.
Our use of cookies also allows us to collect and retain certain
information about a application user, such as the type
of IOS used by our customer. Reviewing our Web server logs and our customers'
use of our application helps us to, among other purposes, statistically monitor
how many people are using our site and for what purpose.
Your IP address is a number that is automatically assigned to
the computer that you are using by your Internet Service Provider. An IP
address may be identified and logged automatically in our server log files
whenever a user accesses the Website, along with the time of the visit and the
page(s) that were visited. Collecting IP addresses is standard practice and is
done automatically by many websites, applications and other services. We use IP
addresses for purposes such as calculating usage levels of the Website, helping
diagnose server problems, and administering the Website.
We may use Adobe Flash Local Stored Objects (“LSOs”) and other
technologies to, among other things, collect and store information about your
use of the application. If you do not want Flash LSOs stored on your computer,
you can adjust the settings of your Flash player to block Flash LSO storage
using the tools contained in the Website Storage Settings Panel. You can also
control Flash LSOs by going to the Global Storage Settings Panel and following
the instructions (which may include instructions that explain, for example, how
to delete existing Flash LSOs (referred to "information" on the
Macromedia site), how to prevent Flash LSOs from being placed on your computer
without your being asked, and (for Flash Player 8 and later) how to block Flash
LSOs that are not being delivered by the operator of the page you are on at the
time). Please note that setting the Flash Player to restrict or limit
acceptance of Flash LSOs may reduce or impede the functionality of some Flash
applications.
Tracking/Third-Party
Advertisers
We may use third-party advertising companies to display
advertisements regarding goods and services that may be of interest to you when
you access and use the application based on information relating to your access
to and use of the Website and other online services. To do so, these
companies may place or recognize a unique cookie on your browser (including
through the use of pixel tags).
We do not respond to
browser do-not-track signals.
We may use analytics providers that use cookies, pixel tags and
other, similar technologies to collect information about your use of the
application and your use of other websites, applications or online services.
Fraudulent Sites, Spam
& Phishing
Please be aware that there may be fraudulent websites/applications
that illegally use Health Online logos, and other aspects of the Health Online
brand. Health Online is in no way associated with any fraudulent websites/applications.
These sites may circulate their presence on the internet via spam email, or
through fraudulent phishing practices.
These sites have not been authorized by Health Online to use our
name and we work aggressively to identify their source and have them shut down.
If you are in receipt of this type of spam email, to help protect your privacy
you should avoid replying to it or forwarding it to other people.
In addition to our official websites and
application, Health Online works with a number of third parties that host
websites and micro-sites that provide information and services to our
customers. If you are concerned that a website or an email may be fraudulent,
please contact us by phone at (+233) 245283533 or email https://www.heathonline.com/content/patient-privacy with your concerns.
Your Choices and Access
You can take yourself off our email list for promotional offers at
any time by following the instructions contained in such emails. If you opt out
of receiving promotional emails from us, we may still send you important
administrative messages, from which you cannot opt out.
You can request the removal or modification of
the personal information you have provided to us by sending an email to https://www.heathonline.com/content/patient-privacy. For your protection, we may only implement requests with
respect to the personal information associated with the particular email
address that you use to send us your request, and we may need to verify your
identity and obtain information on the context in which you provided your
personal information before implementing your request. We will try to
accommodate your request as soon as reasonably practicable.
Please note that we may need to retain certain information for
recordkeeping purposes and/or to complete any transactions that you began prior
to requesting such change or deletion. There may also be residual information
that will remain within our databases and other records, which will not be
removed.
Contact Information
If you have any questions or concerns about
this statement, or about the way your information is collected and used, please
email us at https://www.heathonline.com/content/patient-privacy
If you have any questions about the content of this Privacy
Policy, please contact the Health Online Corporation Privacy Office:
H.O. Health Corporation
320 McCarthy Hill Street
Accra Ghana
(+233)24 5283533
https://www.heathonline.com/content/patient-privacy